Коды ошибок

Коды ошибок принтеров HP

HP LJ II, IID, IIP, III, IIID, IIIP

 Код Ошибка
11Paper Out

Paper tray empty or not seated correctly.

Sensor Arm Stuck or Broken - check for free movement of the sensor arm.

Defective Tray Size Sensing or Configuration - Most trays have tabs which depress a series of switches when installed. Verify that the tabs aren't damaged and that the tray switches located in the printer are not damaged.

Defective Paper Control Sensor PCB.

12Printer Open

Paper path door or top cover open. Can be caused by a defective toner cartridge, defective cooling fan, PS4 or PS5 sensors.

Also caused by the density adjusting PCA located behind the density adjusting slide switch (first check the electrolytic capacitor C702, 10 uF 50 VDC.

13Paper Jam

Check the paper, make sure it meets the paper specifications for your printer.

Check the paper path for toner or paper dust.

Look for bits of paper lodged in the path particularly around the sensors.

14No EP Cartridge

No toner cartridge or cartridge not fully seated.

The connections for the high voltage are made on the left side of the printer so you may want to favor that side as you install the cartridge.

Can be caused by a faulty paper control PCA (the board mounted to the DC power supply in the right front corner of the printer); press the spring contacts and listen for the micro switches.

16Toner Low

Toner cartridge is empty or toner in cartridge is not distributed evenly.

Bad or dirty cartridge contacts.

Defective High Voltage power supply or cable from DC controller to HVPS.

18MIO Not Ready

The printer is not connected to a LAN when it's expecting to see a LAN. Terminate the port on the printer with a BNC T and two 50 ohm termination's.

The MIO card is defective or maybe just not seated correctly

20Memory Overflow

A large print job has exceeded the memory capacity of the printer. Add more memory or simplify the print job.

21Print Overrun

The print job is to complex. Simplify the job by removing font changes etc. Enable page protect if you have and additional 1 MB of memory installed.

22Error I/O Config

I/O configuration for the computer or printer is incorrect.

Check I/O Cable.

23I/O Not Ready

The I/O card is not accepting data. May not be connected or defective.

Watch the termination's on the network cabling.

24Job Memory Full

The print job is too complex to be processed. Simplify the print job by removing font changes and/or graphics. Add more memory.

30An I/O time-out or a prompt for user interaction like a manual feed has been exceeded. Check the I/O connections and make sure the proper media is being used.

An unexpected PostScript firmware error: reseat the PostScript SIMM and/or replace it.

PCL file was sent to the printer while in PostScript mode or the PostScript file contains bad data. May need to reload your PostScript print driver file.

40Make sure computer and printer are set to the same baud rates.

Check the MIO card, remove, clean contacts, reinstall; Replace if defective.

An abnormal connection break may have occurred during data transfer - Press Continue or Go to clear this error message.

43This indicates a communication problem between the formatter PCA and an optional interface installed (e.g. network card). Reseat the optional interface card.

If the problem continues, remove the optional interface card and set the printer for standard parallel interface through menu then put the printer back online and send a test job from the host computer via the parallel cable. If this is successful, you have a problem with the optional I/O card.

50Fuser Error

Defective heater, termistor, termoswich, triac.

51Beam Error

Loss of beam detect. Improperly seated toner cartridge.

Laser shutter blocked or damaged. Damaged fiber optic cable. Defective Laser PCA.

Defective toner cartridge.

Bad or loose cable connectors - Scanner to DC Controller.

Damaged Fiber optic cable.

Defective Scanner Assembly.

52Scanner Error

Incorrect scanner speed and is generally the same as an error 51.

55Check the connectors on the DC controller and power supply. If you don't hear the motor immediately and you don't have a paper jam, change the power supply.
57-1Incompatible memory at either top or bottom slot.

Also check motor cable connections and the main motor.

Can also be DC controller.

59Add Memory (not enough memory for PostScript option)
62.xDefective Internal Memory

Replace Formatter PCA, check all cables

67, 79Defective formatter PCA; try reseating the connectors and any accessories you may have plugged in
80Improper MIO connection

Defective MIO Card

Defective Formatter Card

89PostScript ROM's/SIMM are defective

HP LJ 4, 4M, 4Plus, 5, 5M, 5Plus, 4000, 4050, 5000

Код ошибкиОписание
11Paper Out

Paper tray empty or not seated correctly.

Sensor Arm Stuck or Broken - check for free movement of the sensor arm.

Defective Tray Size Sensing or Configuration.

Verify the configuration through the menus on the printer.

Defective Paper Control Sensor PCB.

12Printer Open

Top cover open or a broken tab on the cover assembly.

Defective paper control assembly or actuator can cause this problem.

Verify the tab on the cover is not broken.

13Paper Jam

Check the paper, make sure it meets the paper specifications for your printer.

Is the paper size correct? Is the software set for the size you're using? Is the menu set for the size you're using? If the software tells the printer to expect a different size (legal, A4, COM10) than the tray available, you will get an error.

Defective or dirty exit sensor.

Make sure the paper cassettes are installed correctly.

Bad drive gears.

Listen for the motor operation, if not replace the motor or drive circuit.

14No EP Cartridge

Can also be caused by a defective DC controller

16Toner Low

Toner cartridge is empty or toner in cartridge is not distributed evenly.

Bad or dirty cartridge contacts

18MIO Not Ready

The printer is not connected to a LAN when it's expecting to see a LAN. Terminate the port on the printer with a BNC T and two 50 ohm termination's.

The MIO card is defective or maybe just not seated correctly

20Memory Overflow

A large print job has exceeded the memory capacity of the printer. Verify that the SIMMS or memory cards are seated. Add more memory or simplify the print job.

21Print Overrun

The print job is too complex; simplify the job.

Enable page protect from the control panel and from the software.

You may need additional memory

22Error I/O Config

I/O configuration for the computer or printer is incorrect.

Check I/O Cable, I/O port.

23I/O Not Ready

The I/O card is not accepting data. May not be connected or defective. Watch the termination's on the network cabling

24Job Memory Full

Simplify the print job.

Add more memory

30An I/O time-out or a prompt for user interaction like a manual feed has been exceeded. Check the I/O connections and make sure the proper media is being used.

An unexpected PostScript firmware error; reseat the PostScript SIMM and/or replace it.

PCL file was sent to the printer while in PostScript mode or the PostScript file contains bad data. May need to reload your PostScript print driver file

40Make sure computer and printer are set to the same baud rates.

Check the MIO card, remove, clean contacts, reinstall; replace if defective.

An abnormal connection break may have occurred during data transfer - Press Continue or Go to clear this error message

43Communication problem between the formatter and an optional interface installed (e.g. network card). See HP LJ II
50Fuser Error

Defective heater, termistor, termoswich, triac.

51Loss of beam detect

Improperly seated toner cartridge.

Laser shutter blocked or damaged.

Damaged fiber optic cable.

Defective Laser PCA.

Faulty Laser Scanner Cable Connectors.

Defective Laser Scanner Assembly

52Incorrect Laser Scanner speed - see 51
55DC controller not receiving the proper information upon startup. Check the connectors on the DC controller and power supply
57Main motor problem

Check gear train for binding.

Check connections to DC controller

58Check the fan - reseat fan cable or replace fan.

Defective DC controller board

59Add Memory (not enough memory for PostScript option)
79Software/drivers, Memory PCA's, Font Cartridges, option I/O Cards.

Defective Formatter PCA.

4Plus - Defective toner cartridge

80Improper MIO connection

Defective MIO Card

Defective Formatter Card

89PostScript ROM's/SIMM are defective

HP LJ 4V, 4MV

Код ошибкиОписание
11Paper Out

Paper tray empty or not seated correctly.

Sensor Arm Stuck or Broken - check for free movement of the sensor arm.

Defective Tray Size Sensing or Configuration.

Verify the configuration through the menus on the printer.

Defective Paper Control Sensor PCB.

12Printer Open

Paper path door or top cover open.

Also caused by the density adjusting PCA located behind the density adjusting slide switch (first check the electrolytic capacitor C702, 10 uF 50 VDC.

13Paper Jam

Check the paper, make sure it meets the paper specifications for your printer.

Defective or dirty exit sensor.

Make sure the paper cassettes are installed correctly

14No EP Cartridge

No toner cartridge or cartridge not fully seated.

Check the toner cartridge micro switch on the High Voltage PCB - SW501.

Can also be caused by a defective DC controller

16Toner Low

Toner cartridge is empty or toner in cartridge is not distributed evenly.

Bad or dirty cartridge contacts

18MIO Not Ready

The printer is not connected to a LAN when it's expecting to see a LAN. Terminate the port on the printer with a BNC T and two 50 ohm termination's.

The MIO card is defective or maybe just not seated correctly

20Memory Overflow

A large print job has exceeded the memory capacity of the printer. Verify that the SIMMS or memory cards are seated. Add more memory or simplify the print job.

21Print Overrun

The print job is too complex; simplify the job.

Enable page protect from the control panel and from the software.

You may need additional memory

22Error I/O Config

I/O configuration for the computer or printer is incorrect.

Check I/O Cable, I/O port.

23I/O Not Ready

The I/O card is not accepting data. May not be connected or defective. Watch the termination's on the network cabling

24Job Memory Full

Simplify the print job.

Add more memory

30An I/O time-out or a prompt for user interaction like a manual feed has been exceeded. Check the I/O connections and make sure the proper media is being used.

An unexpected PostScript firmware error; reseat the PostScript SIMM and/or replace it.

PCL file was sent to the printer while in PostScript mode or the PostScript file contains bad data. May need to reload your PostScript print driver file

40Make sure computer and printer are set to the same baud rates.

Check the MIO card, remove, clean contacts, reinstall; replace if defective.

An abnormal connection break may have occurred during data transfer - Press Continue or Go to clear this error message

43Communication problem between the formatter and an optional interface installed (e.g. network card). See HP LJ II
50Fuser Error

Defective heater, termistor, termoswich, triac.

51Loss of beam detect

Improperly seated toner cartridge.

Laser shutter blocked or damaged.

Damaged fiber optic cable.

Defective Laser PCA.

Faulty Laser Scanner Cable Connectors.

Defective Laser Scanner Assembly

52Incorrect Laser Scanner speed - see 51
55DC controller not receiving the proper information upon startup. Check the connectors on the DC controller and power supply
57Main motor problem

Check connections to DC controller.

Replace main motor

58Defective DC controller board
59Add Memory (not enough memory for PostScript option)
67Defective formatter PCA

This can also be a temporary error or a defective paper guide plate assembly. A switch on this assembly may not be activated properly. When installing the new assembly - be careful of the sensor flag spring!

79Software/drivers, Memory PCA's, Font Cartridges, option I/O Cards.

Defective Formatter PCA

80Improper MIO connection

Defective MIO Card

Defective Formatter Card

89PostScript ROM's/SIMM are defective

HP LJ IIISi, 4Si, 5Si, 8100

Код ошибкиОписание
11Paper Out

Paper tray empty or not seated correctly.

Defective Tray Size Sensing or Configuration.

Verify the configuration through the menus on the printer.

Defective Paper Control Sensor PCB.

12Printer Open

Top cover open or a broken tab on the cover assembly.

Defective paper control assembly or actuator can cause this problem.

Verify the tab on the cover is not broken.

13Paper Jam

Check the paper, make sure it meets the paper specifications for your printer.

Is the paper size correct? Is the software set for the size you're using? Is the menu set for the size you're using? If the software tells the printer to expect a different size (legal, A4, COM10) than the tray available, you will get an error.

Defective or dirty exit sensor.

Make sure the paper cassettes are installed correctly.

Bad drive gears.

Listen for the motor operation, if not replace the motor or drive circuit.

14No EP Cartridge

Make sure at least one of the two drum sensitivity tabs are present. These are small rectangular blocks of plastic which contact the switches in the printer.

Can also be caused by a defective DC controller

16Toner Low

Toner cartridge is empty or toner in cartridge is not distributed evenly.

Check the door open sensor flag PS1.

Also check the toner level sensor and the toner cartridge itself for damage.

Also be caused by a defective DC controller

18MIO Not Ready

The printer is not connected to a LAN when it's expecting to see a LAN. Terminate the port on the printer with a BNC T and two 50 ohm termination's.

The MIO card is defective or maybe just not seated correctly

20Memory Overflow

A large print job has exceeded the memory capacity of the printer. Verify that the SIMMS or memory cards are seated. Add more memory or simplify the print job.

21Print Overrun

The print job is too complex; simplify the job.

Enable page protect from the control panel and from the software.

You may need additional memory.

Same as above, Press GO to resume printing

22Error I/O Config

I/O configuration for the computer or printer is incorrect.

Check I/O Cable, I/O port.

23I/O Not Ready

The I/O card is not accepting data. May not be connected or defective. Watch the termination's on the network cabling

24Job Memory Full

Simplify the print job.

Add more memory

30An I/O time-out or a prompt for user interaction like a manual feed has been exceeded. Check the I/O connections and make sure the proper media is being used.

An unexpected PostScript firmware error; reseat the PostScript SIMM and/or replace it.

PCL file was sent to the printer while in PostScript mode or the PostScript file contains bad data. May need to reload your PostScript print driver file

40Make sure computer and printer are set to the same baud rates.

Check the MIO card, remove, clean contacts, reinstall; replace if defective.

An abnormal connection break may have occurred during data transfer - Press Continue or Go to clear this error message

43Communication problem between the formatter and an optional interface installed (e.g. network card). See HP LJ II
50Fuser Error

Defective heater, termistor, termoswich, triac.

51Loss of beam detect

Improperly seated jr defective toner cartridge.

Laser shutter blocked or damaged.

Damaged fiber optic cable.

Defective Laser PCA.

Faulty Laser Scanner Cable Connectors.

Defective Laser Scanner Assembly

52Incorrect Laser Scanner speed - see 51
55DC controller not receiving the proper information upon startup. Check the connectors on the DC controller and power supply
57(X=2, 3, 4) Fan motor faulty, check fan number X or duplexor fan and replace as necessary

57.1 Gears siezed, faulty top cover switch, faulty AC interlock switch, J010 loose or faulty, bad main motor PCA

5858.1, 58.2 Improperly seated paper cassette

58.X Tray/Lifter Malfunction: X=1 - Tray 2 lifter, X=2 - Tray 3 lifter, X=3 - Tray 1 lifter, X=4 - Tray 4 lifter; press SELECT to continue

59Add Memory

Not enough memory for PostScript option.

59.X - Main motor malfunciton: X=1 - Main motor startup failure, X=2 - Main motor rotation failure

62.X62.0 - 62.6 : Improperly seated SIMMs or font cartridge.

Defective Internal Memory - Replace Formatter PCA, check all cables first!

67Defective formatter PCA

This could be a temporary error which can be corrected by cycling the power.

Can be caused by field replaceable units (FRU's) not installed correctly.

79Software/drivers, Memory PCA's, Font Cartridges, option I/O Cards.

Defective Formatter PCA

80Improper MIO connection

Defective MIO Card

Defective Formatter Card

89PostScript ROM's/SIMM are defective
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